F.A.Q. — Heirloom Arthouse

Question 1

How do I place an order?

Accepted Answer

Simply visit our Store page and select the block style you love. Each block is made to order — after purchase, I'll reach out to gather all the personalization details (name, date, time, weight, length, etc.).

Question 2

How long does it take to receive my block?

Accepted Answer

Each block is hand-painted to order. Please allow 2–3 weeks for creation and delivery. Rush orders may be available — contact me to discuss.

Question 3

What information do I need to provide?

Accepted Answer

For baby blocks: full name, date of birth, time of birth, weight, and length. For custom blocks, I'll work with you to capture whatever details make your block unique.

Question 4

What size are the blocks?

Accepted Answer

The blocks are approximately 4" x 4" x 4" — a solid, substantial keepsake that displays beautifully on a shelf or dresser.

Question 5

Can I request a custom design?

Accepted Answer

Absolutely! Custom blocks are one of my favorites to create. I can incorporate nursery themes, colors, animals, or any special motif. Reach out via the Contact page to discuss your vision.

Question 6

Do you ship internationally?

Accepted Answer

Currently I ship within the United States. Please contact me if you're outside the US and we can discuss options.

Question 7

What if I'm not happy with my block?

Accepted Answer

Your satisfaction is my top priority. Because each block is custom-made, I work closely with you throughout the process to ensure you love the result. Please reach out if you have any concerns.

Question 8

Are the paints safe?

Accepted Answer

Yes — all paints used are non-toxic and sealed with a protective finish to ensure durability and safety.

Question 9

Can I order a block for occasions other than babies?

Accepted Answer

Definitely! I create blocks for weddings, anniversaries, graduations, baptisms, and other milestone events. Each one is a unique, cherished keepsake.

Question 10

How do I care for my block?

Accepted Answer

Dust gently with a soft cloth. Avoid prolonged exposure to direct sunlight to preserve the colors. Do not submerge in water.

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